Testing, 1, 2, 3.
Posted on | July 16, 2016 | 10 Comments
Yes, I am testing with this post.
I need to know all is working with our internet.
We have had huge issues with Telstra. A big outage in our area – no internet or landline for a full week. I can accept that a cable was damaged and that it takes time to repair.
What drove me crazy was the poor information from the call centre. We were offered a free mobile with internet to tide us over but we must be at home to receive it. We changed plans and stayed home all day – no phone. When we called to check we were told that the phone had arrived and we had rejected it. I don’t think so!
We were then told a phone would arrive two days later. Again no phone turned up. This time we were told that there were not enough phones available. Why offer one in the first place then?
We were then told one would arrive between 8 and 9am on Friday. The internet came back on that morning and of course the phone arrived that afternoon when it was of no use to us.
Very poor communication and service, and this was only one of the problems we had with them this week. We are ready to go on to the NBN and are weighing up which company to choose. I am sure you can guess which one is not on the list.
On a totally different note, it has been very cold here because, of course, it is Winter. We had snow in many areas, but not here.
It did, however, look like snow one afternoon. We had a hailstorm that lasted for nearly five minutes. The stones were not large so there was no damage done, but it did mange to cover the ground for a while.
We are also very, very excited because the US branch of our family is arriving next week. Can’t wait.
Cheers, Karen
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